Privacy Policy
& Data Protection.

1. Information We Collect

Depending on how you interact with Scialla Motor Scooters, we may collect information such as your name, email address, telephone number, postal or delivery address, order details, and information you provide when communicating with us.

If you purchase a scooter or service from us, information necessary to fulfil your order may also be collected and processed by payment providers, shipping companies, customs agents or other service providers involved in completing the transaction.

We may also receive limited technical and usage information when you visit our website, such as browser type, device information, referring pages and general website activity. This information may be used to maintain and improve the website.

2. How We Use Your Information

We use personal information only for legitimate business purposes connected with our relationship with you.

• To respond to enquiries and requests for information.
• To process and fulfil scooter or service orders.
• To arrange shipping, delivery and related documentation.
• To contact you about an order or an unforeseen issue.
• To provide customer service and after-sales support.
• To maintain appropriate business, accounting and transaction records.
• To improve the performance and usability of our website.
• To send marketing communications where you have requested or otherwise consented to receive them, where required by applicable law.

3. Sharing & Disclosure

We do not sell, rent or trade your personal information.

We may share information where reasonably necessary to provide our products and services. This may include service providers involved in payment processing, international shipping, delivery, customs, website hosting, email communications or other business operations.

We may also disclose information where required to do so by applicable law, regulation, legal process or a lawful request from a competent authority.

4. Marketing & Opting Out

From time to time, we may send newsletters or information about scooters, restorations, special offers or services. We do not send random unsolicited marketing emails or spam.

If you no longer wish to receive marketing communications, you can unsubscribe using the unsubscribe option provided in our marketing emails or contact us directly.

Opting out of marketing communications does not affect service messages that are necessary to fulfil an existing order or provide customer support.

5. Keeping Your Information Accurate

We aim to keep the personal information we hold accurate and up to date. If you believe information we hold about you is incorrect, incomplete or no longer accurate, please contact us so that we can review and update it.

Depending on the applicable law and circumstances, you may have rights concerning your personal information, including rights to request access, correction, deletion or restriction of certain processing, or to object to certain uses of your information.

Some information may need to be retained where required for legal, accounting, contractual, warranty, fraud-prevention or other legitimate business purposes.

6. Security

Scialla Motor Scooters takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

We do not store customers' full credit or debit card details on our own website or internal systems. Where payment is processed through a third-party payment provider, payment information is handled according to that provider's own security and privacy practices.

Please note that no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Cookies

Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, understand general website usage and improve performance.

Third-party services embedded in or connected to our website may also use cookies or similar technologies according to their own policies. This may include services such as video platforms, analytics providers or other website services.

We do not use cookies for the purpose of collecting personal information beyond the purposes described in this Policy.

Managing Cookies

Most modern web browsers allow you to control, block or delete cookies through their settings. If you disable certain cookies, some website functions may not operate as intended.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, warranty support, order history, accounting, tax, legal and legitimate business requirements.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

Where applicable law permits, you may request deletion of personal information that is no longer necessary for the purposes for which it was collected.

9. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by Scialla Motor Scooters.

Once you leave our website, the privacy practices and security policies of the third-party website will apply. We are not responsible for the content, security or privacy practices of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this page. We encourage visitors and customers to review this Policy periodically.

Questions About Privacy?

If you have any questions about this Privacy Policy or would like to request access to, correction of, or changes to personal information we hold about you, please contact us.