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At Scialla Motor Scooters, customer
service is the most important thing to us and all our contact
with you should be a pleasant process. We have updated our
Privacy and Security Policy in line with the new GDPR
regulations that have come into force, to give you more
information on the details we hold about you and how its used.
Privacy policy
What do we do with the information collected?
We will use the information just to send out your order. We will
not pass your information onto 3rd parties or send spam e-mail.
At no point do we keep any credit card information.
We may send out newsletters occasionally or e-mail to let you
know about our latest products and services, however if you do
not wish to receive these you can unsubscribe easily.
We fully conform with the requirements of the Data Protection
Act, 1998 and the new GDPR EU Regulations that have come in on
25th May 2018.
Further detailed information is supplied on the privacy policy
below:
1. Our guiding privacy principles
Sciallascooters.com is committed to upholding your privacy as a
valued customer or user of our website. Any personal data about
you that we collect, process or use (Data) is held securely and
treated in accordance with this Policy. Whenever you give us
Data, you are consenting to its collection and use as explained
at the time of collection and in this Policy, including our use
of cookies (see section 7).
We run an active newsletter that goes out from month to month,
our aim is to keep you up-to-date with all the latest news and
special offers that we feel may be of interest to you, however
if you feel you no longer wish to receive email communications
from us, you are able to "opt out" of them individually at any
time (see section 3).
We do not store credit card details nor do we share customer
details with any 3rd parties.
If you would like to contact us at any time with regard to this
Policy or its contents please contact us at:
info@sciallascooters.com
2. Disclosure of information
Scialla Motor Scooters can use your Data for any of the purposes
disclosed in this Policy, or any other purposes disclosed in any
separate communication.
In no case, unless obliged to do so by law, will Scialla Motor
Scooters sell, rent, lease or otherwise share your Data with third
parties, unless you have provided your specific, positive and
unambiguous consent.
3. What we use your data for
Data about you provided will be used for the purposes described
at the time of collection i.e. for the fulfillment of orders
should you need to be contacted with regards to an unforeseen
issue or for newsletters if you have chosen to receive these
when you placed an order. However, when you supply us with your
email address we will, in all of our communication to you, offer
you the chance to opt in or opt out.
We do not send random marketing emails to personal email
addresses (spam).
Under GDPR, we will continue sending relevant marketing emails
after 25th May 2018, under the "soft opt-in" policy for all
email addresses gathered before this data, as these will have
been exclusively from past customers that have ordered and
provided their emails or have expressed a specific interest in
purchasing from ourselves previously.
4. Opting out
You may at any time opt out of any Scialla Motor Scooters
communication. If you wish to opt out of receiving
communications please follow the unsubscribe link's supplied at
the bottom of all our email communications.
5. Maintaining the information we hold about you
Scialla Motor Scooters aims to keep the Data it holds about you
accurate and up to date. If at any time you want to verify,
update or amend any Data we hold about you or if you become
aware of possible errors or inaccuracies in that Data, please
contact us on
info@sciallascooters.com
If you wish to opt out of further use of your Data for any
purpose, please refer to Section 3 on Opting Out.
We conform to the requirements of the Data Protection Act, 1998.
6. Security
Scialla Motor Scooters places great importance on the security of all
Data supplied by customers. We have security measures in place
to protect against loss, misuse or alteration of Data under our
control, to the extent where all credit card information is not
even kept by ourselves but by Transferwise, Remitly or
WorldRemit
(depending on which payment method you use).
Please note that for security reasons we are unable to change
the postal address after an order has been made.
We store the contract's content and will send you the details of
your order as well as our general terms via e-mail. You can find
the terms here atﾠall times. The details about your recent
orders can be found in your customer login or by entering your
order id here when creating an account. ﾠ
7. Cookies on Scialla Motor Scooters
To make this site function properly, we sometimes place small
data files on your computer, known as cookies. Most big websites
or internet service providers do this too. Cookies help the site
remember your settings preferences for how you want to view the
site on your computer - so you don't have to keep re-entering
them whenever you come back to us.
Any page that has a Youtube video embedded will employ 3rd party
cookies from Youtube for the purposes of accurately tracking the
number of views a video has. No personal or identifiable
information is collected.
We use cookies from Yahoo Small Business services to improve the
speed of our website during busy periods.ﾠ
We employ 3rd party cookies from google to track general user
behavior to improve your user experience. No personal or
identifiable information is collected.
How you can control cookies
You can control and/or delete cookies as you wish for details,
see AboutCookies.org.
You can delete all the cookies already on your computer and you
can set most browsers to block them being placed. But if you do
this, you may have to manually adjust some preferences every
time you visit the site.
Scialla Motor Scooters does not use cookies for any other purpose than
those presented here and does not use them to collect any
personal data for any other purpose.
8. Notification of changes
We reserve the right to modify, alter or otherwise update this
Policy at any time and users are encouraged to review this
Policy from time to time. Any changes to the Policy will be
highlighted and the previous Policy will be available on request
for at least three months after the change has come into effect.
9. What Information do we collect
a) Personally Identifiable Information: We may collect
personally identifiable information about you, such as your
first name, phone number and email address when you place an
order. If you choose to purchase a product from us, our
third-party payment processors will collect your payment
information. Customer Data can be requested to be removed or
changed from our database at any time by going to the "Contact
Us" section of our site.
You can also update, correct or delete account information at
any time by accessing your account settings page. Please note
that while any changes you make will be reflected in active user
databases instantly or within a reasonable amount of time, we
may retain all information you submit for backups, archiving,
prevention of fraud & abuse, analytics, satisfaction or legal
obligations, or where we otherwise reasonably believe that we
have legitimate reason to do so.
At any time, you may object to the processing of your personal
data, on legitimate grounds, except if otherwise permitted by
applicable law.
b) Non-Personally Identifiable Information: Most of this is
covered in the cookies section above. Usage data, referring/
exit pages and URLs, platform types, number of clicks, device
used etc may be gathered with relevant 3rd parties to help them
and us understand the usage patterns to help us best suit your
needs and those of our partners to do so also. Non-Personally
Identifiable Information may be sorted indefinitely.
10. Data Retention
We only retain the personal data collected from a user for as
long as it's potentially needed for warranty or customer
re-ordering purposes. In our experience this can be for a period
of up to 3 years, however if at any point you want it removed
before then this can be requested as explained above. Billing
information is retained for up to 10 years, due to the provision
of accounting and taxation laws.
Links To Other Websites
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, you
should note that we do not have any control over that other
website. Therefore, we cannot be responsible for the protection
and privacy of any information which you provide whilst visiting
such sites and such sites are not governed by this privacy
statement. You should exercise caution and look at the privacy
statement applicable to the website in question.
Customer Satisfaction is Job
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